This week, while visiting a property, as a PLAYER, I decided to play a $4 Slot with no card in for over an hour or so. I wanted to experiment and see if I could be approached to have a card made or see who I was. Then just before I got ready to leave a nice gentleman a...

Finding a strong leader is rare, it’s like finding a diamond in the rough. Especially when you’re looking for a leader to drive your Player Development Team to success. When I visit properties, be it Corporate or Tribal, the same question is asked, “What makes a succes...

There’s a reason why Walmart offers a self-service line and a clerk assisted line for check-outs. You know why, because not all customers like to interact with technology. A machine does not greet or smile at me. It may send me a greeting in text or on a display. Where...

In my career, I lost count of how many pairs of shoes I either wore out or broke a heel at the most inappropriate time. It never failed, they would break on a day I needed them most. From rushing to run comps, to searching for that special “Hot Player” that keeps jumpi...

I recently visited a few of my favorite casinos with my mother who just turned 75 and my aunt, who’s 81. They absolutely love to play slots. They also like to feel VIP. These days, who doesn’t? The one thing I taught them from my experience in gaming is using their Pla...