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May 3, 2018

This week, while visiting a property, as a PLAYER, I decided to play a $4 Slot with no card in for over an hour or so. I wanted to experiment and see if I could be approached to have a card made or see who I was. Then just before I got ready to leave a nice gentleman a...

March 25, 2018

Finding a strong leader is rare, it’s like finding a diamond in the rough. Especially when you’re looking for a leader to drive your Player Development Team to success. When I visit properties, be it Corporate or Tribal, the same question is asked, “What makes a succes...

June 8, 2017

There’s a reason why Walmart offers a self-service line and a clerk assisted line for check-outs. You know why, because not all customers like to interact with technology. A machine does not greet or smile at me. It may send me a greeting in text or on a display. Where...

June 8, 2017

In my career, I lost count of how many pairs of shoes I either wore out or broke a heel at the most inappropriate time. It never failed, they would break on a day I needed them most. From rushing to run comps, to searching for that special “Hot Player” that keeps jumpi...