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June 8, 2017

There’s a reason why Walmart offers a self-service line and a clerk assisted line for check-outs. You know why, because not all customers like to interact with technology. A machine does not greet or smile at me. It may send me a greeting in text or on a display. Where...

June 8, 2017

In my career, I lost count of how many pairs of shoes I either wore out or broke a heel at the most inappropriate time. It never failed, they would break on a day I needed them most. From rushing to run comps, to searching for that special “Hot Player” that keeps jumpi...

June 8, 2017

I recently visited a few of my favorite casinos with my mother who just turned 75 and my aunt, who’s 81. They absolutely love to play slots. They also like to feel VIP. These days, who doesn’t? The one thing I taught them from my experience in gaming is using their Pla...

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Don’t Make Them Walk; Keep Them Playing!

June 8, 2017

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