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March 25, 2018

Finding a strong leader is rare, it’s like finding a diamond in the rough. Especially when you’re looking for a leader to drive your Player Development Team to success. When I visit properties, be it Corporate or Tribal, the same question is asked, “What makes a succes...

June 8, 2017

In my career, I lost count of how many pairs of shoes I either wore out or broke a heel at the most inappropriate time. It never failed, they would break on a day I needed them most. From rushing to run comps, to searching for that special “Hot Player” that keeps jumpi...

June 8, 2017

I recently visited a few of my favorite casinos with my mother who just turned 75 and my aunt, who’s 81. They absolutely love to play slots. They also like to feel VIP. These days, who doesn’t? The one thing I taught them from my experience in gaming is using their Pla...

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Don’t Make Them Walk; Keep Them Playing!

June 8, 2017

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