WEBINAR VIDEO: OGM! The Modern Casino-Resort GM's Role

We'd like to invite you to watch this webinar which was recorded on July 29th, 2025.

To successfully playback the webinar, you will need these 2 things:

The Link: CLICK HERE

The Passcode: %+A69S$Y

About the Webinar:

This webinar featured experienced casino general managers Steve and Roy discussing leadership in the gaming industry, covering topics such as career paths, decision-making strategies, and generational management. They emphasized the importance of empowering employees, creating memorable guest experiences, and adapting to technological advancements in the casino business. The panelists also shared insights on strategic planning, delegation, and the future role of AI in enhancing customer service and operational efficiency in casinos.

Casino GM Insights: Modern Resort Management

Steve and Roy, two experienced casino general managers, are introduced as the speakers for a webinar on the role of GMs in modern casino resorts. Darren, the host, encourages participants to ask questions throughout the session using the Q&A and chat features. Steve briefly discusses his current work as a consultant, focusing on teaching and coaching casino marketing teams. The webinar is sponsored by Playersoft, a company providing mobile solutions for player engagement and operational efficiency in the gaming industry.